Privacy Policy

This Privacy Policy explains how Artisan Prints processes personal data when you use beekayakstick.boats, submit files, request a consultation, or place an order for photo and art printing services in South Africa.

Effective Date As stated in policy

Scope All users of our services

Questions Contact

Data We Collect

We may collect contact details, order and inquiry information, uploaded image files, file specifications, consultation notes, proofing and approval records, payment-related information, collection arrangements, and technical data such as device and browser information. Where needed for print production, we also process the content of files submitted by customers, including photographs, artwork, captions, and layout instructions.

The categories of data collected depend on the service requested and the way the site is used.

How We Collect Data

We receive data when you submit an image print inquiry, upload files, request a consultation, approve a test print, or place an order. We may also obtain information from payment processing, email correspondence, and website logs that record how the site is accessed and used.

Most information is provided directly by the customer, while some technical data is created automatically during site use.

Types of Cookies

The site may use session cookies, which end when the browser is closed, and persistent cookies, which remain for a limited period. These cookies may support security, form functionality, remembering basic preferences, and understanding general site performance. We do not rely on cookies to collect more information than is reasonably needed for those purposes.

Cookie use is limited to common operational and preference functions.

Cookie Controls

We use standard cookie controls to support site operation and basic analytics where enabled. You can adjust browser settings to block or delete cookies, and you may need to repeat those choices on different devices or browsers. If cookies are disabled, some features such as form handling or preference storage may not work as intended.

Browser settings can usually limit or remove cookies, although some site functions may be affected.

User Rights

Your Rights

You may ask whether we hold personal data about you, request access to it, ask for correction of inaccurate information, or object to certain processing where the law allows. In some cases, we may need to retain limited information for legal, contractual, or operational reasons.

Available rights depend on applicable South African law and the nature of the request.

Requests

How to Make a Request

To make a privacy request, use the contact details in this policy and describe the information or action you are seeking. We may ask for enough information to confirm your identity and locate the relevant records before responding.

Requests are handled after reasonable verification of identity and scope.

Data Retention

Retention of Data

We keep personal data only for as long as it is needed to manage enquiries, produce and deliver orders, maintain proofing records, resolve disputes, meet legal obligations, and support ordinary business records. When data is no longer required, we delete it or de-identify it where practical.

Retention is based on the purpose for which the information was collected and any legal or accounting requirement.

Policy Updates

If we make material changes, we will update the policy text on the site and may provide an additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.

We review this policy when our practices or legal obligations change.

01 · Purpose

How We Use Data

We use personal data to respond to enquiries, review file resolution and profile details, discuss size and paper options, prepare test print quotes, manage test print review and final quantity approval, produce printed items, arrange protected packaging and collection, process payments, maintain records, and operate the website. We also use data to communicate about order status, service limitations, and any issues affecting production or collection.

Processing is limited to the operational needs of the print studio and related legal obligations.

02 · Sharing

Service Providers

We may share personal data with payment processors, delivery or collection support providers, hosting and IT service providers, and other contractors who assist with order handling, file storage, communications, or website maintenance. These parties may process data only for the services they provide to us and are expected to handle it with appropriate confidentiality.

Operational sharing is limited to service providers that need the information to perform their role.

03 · Legal basis

Legal Disclosure

We may disclose personal data where necessary to comply with a lawful request, court order, regulatory obligation, or similar legal process. We may also share information to protect our rights, investigate misuse, or respond to a dispute involving an order or file submission.

Legal disclosure is limited to what is required or otherwise permitted by law.

Email contact

[email protected]

Telephone contact

+27 71 255 0811

Postal address

41 Jansen Road, Jet Park, Boksburg, 1459

Privacy enquiries